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Help Desk Specialist

Help Desk Specialist

System Soft TechnologiesCA, United States
29 days ago
Job type
  • Full-time
Job description

Qualifications Customer support :

  • 2+ year (Preferred) Windows : 2-3 year (Preferred) iOS : 2-3 year (Preferred)
  • Level I, II Support.
  • Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
  • Installs hardware and software on workstations.
  • Utilizes ticketing system, when necessary (Salesforce).
  • Troubleshoot Active Directory, Office 365, and Outlook.
  • Manage and create technical documentation.
  • Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.

Skill Set :

  • Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Excellent customer service skills to work effectively with team, clients and vendors.
  • Knowledge in Cloud based content management systems (i.e. Slack, Box, Teams).
  • Excellent documentation skills.
  • Practical problem-solving skills and solid trouble shooting skillset.
  • Possess excellent organizational and excellent oral communication skills.
  • Ability to work well with other people in a team-oriented environment.
  • Ability to install / deploy Windows / Apple based computers.
  • Must be self-motivated and work with minimal supervision.
  • Must be able to set priorities and be flexible in a fast-paced environment.
  • Ability to train and learn quickly.
  • Networking a plus!