Senior Associate Implementation

Senior Associate Implementation

Join Galileo as a Program Manager driving the seamless implementation of our healthcare platform for health plan clients nationwide. You'll be the critical connective tissue between our internal teams and customers, orchestrating complex, multi-stakeholder launches while building trusted partnerships that drive client success. Beyond managing individual implementations, you'll evolve our implementation playbook to achieve scaleensuring Galileo can launch new markets efficiently, cost-effectively, and with the quality our partners expect. This is an opportunity to directly impact healthcare delivery for thousands of patients while building the systems that enable our growth.

A Day in the Life

You'll spend significant time managing multiple concurrent implementation workstreamscoordinating across engineering, operations, data, product, and customer success teams to keep launches on track while refining our playbooks for repeatability. Equally important is the client-facing aspect of the role : you'll build deep partnerships with health plan stakeholders, presenting to executives, troubleshooting issues before they escalate, and ensuring every implementation reflects Galileo's commitment to excellence. You'll balance heads-down organizational work (creating project plans, developing templates, documenting processes in our implementation playbook) with high-touch collaboration (stakeholder alignment meetings, client check-ins, cross-functional problem-solving, knowledge transfer to regional operating teams), always connecting your work to our mission of delivering world-class healthcare and our path to sustainable scale.

Key Responsibilities

• Manage 3-5 concurrent health plan implementations from kickoff through go-live and knowledge transfer to regional operating teams, ensuring on-time delivery and smooth operations
• Build and maintain trusted relationships with health plan executives and operational leaders, serving as their primary point of contact and delivering excellent client service
• Coordinate across multiple organizational domains (operations, data, engineering, product, clinical, sales, customer success) to drive deliverables without formal authority
• Identify and mitigate risks 2-3 months before they impact timelines through proactive monitoring, stakeholder communication, and strategic resource prioritization
• Evolve Galileo's implementation playbook to drive scalecreating reusable frameworks, templates, and methodologies that improve quality, efficiency, and effectiveness for future launches
• Present project status and escalations to C-level executives (internal and client-side), adapting communication for different audiences and managing senior-level expectations
• Use data to track client satisfaction, identify trends, reconcile membership and performance data, and drive continuous improvement in the implementation process
• Develop implementation plans with creativity and insights generated from deeply understanding the strategic partner, the market, and implications for the Galileo care model

Must-Have Qualifications

What Makes You Stand Out

Benefits & Why Join Us

What You'll Gain :

Compensation : $120,000 - $130,000

Comprehensive Benefits Package :