NHG ASSIST GENERAL MANAGER

Assistant To The General Manager

Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable, and within established guidelines and standards. Duties and responsibilities include :

• Assisting the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
• Performing supervisory duties.
• Providing oversight and adequate staffing for areas of responsibility.
• Under the direction of the GM, delegating authority and assigning responsibility to department heads / supervisors.
• Reporting deficiencies to the GM.
• Assuming GM duties in their absence.
• Responsible for knowledge of the Property Management System (PMS), financial systems, and Learning Management System (LMS).
• Utilizing the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels to maximize utilization and revenue-generating opportunities.
• Processing local reservations and reservations through the Central Reservation System (CRS) and PMS.
• Maintaining contact with guests to ensure guest satisfaction.
• Responding to all guest inquiries and concerns.
• Providing customer-facing integration, execution, and management of services and resources at the installation level.
• Conducting inspections of guest rooms, public access areas, and outside grounds for cleanliness and appearance.
• Identifying deficiencies and ensuring corrections are implemented.
• Developing local instructions concerning housekeeping, maintenance and reporting procedures, non-availability of units, and a variety of related facility requirements.
• Recommending changes to operating procedures to update operations and forward them to GM.
• Maintaining liaison with vendors, suppliers, and other appropriate authorities within the local area to ensure adequate levels of service and establish maximum vendor relations.
• Participating in the Manager on Duty program.
• Coordinating preventative maintenance of facilities and equipment with maintenance personnel.
• Coordinating service requirements with the Contracting department for those supplies, services, and labor requiring contract negotiation procedures.
• Ensuring all associates complete compliance training.
• Ensuring compliance with all safety, fire, and sanitation regulations and is responsible for the safety of all guests and associates.
• Ensuring security measures are maintained at all times.
• Ensuring guest privacy is maintained at all times.
• Carrying out EEO policies and communicating support of these policies to subordinates.
• May be called upon to maintain operations during inclement weather and / or other emergencies.
• Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

Qualifications : A total of 4 years of experience consisting of the following :