Director, Vendor Management

Overview

Director of Workplace Services to lead and scale global workplace operations with a focus on vendor management, integrated facilities management (IFM) delivery, and program consistency across regions. Align with operational excellence, AI + Data strategy, global consistency, and sustainability.

Key Responsibilities

Global Strategy & Program Alignment : Lead the global implementation of workplace programs, policies, and IFM service models across all regions. Ensure consistency in service experience while allowing local adaptation based on culture, regulations, regional nuance, and business needs. Collaborate with Real Estate Strategy, Project Delivery, Business Technology, Procurement, and Finance to align workplace services with the company’s broader strategic initiatives.

Vendor & IFM Partner Management : Serve as the primary relationship owner for global IFM partners and other key workplace service vendors. Drive vendor performance through SLAs, KPIs, and QBRs, ensuring service excellence and continuous improvement. Lead RFPs, contract negotiations, and renewals with a focus on cost optimization, innovation, and compliance.

Workplace Operations Leadership : Ensure facilities meet quality, safety, and operational standards across global campuses. Champion employee experience, ensuring workplaces are inclusive, engaging, and supportive of hybrid work models.

Budgeting & Financial Management : Develop and manage global workplace services budgets, including forecasting, cost control, and reporting. Identify and implement cost-saving opportunities through operational efficiencies and vendor leverage.

Sustainability & Compliance : Partner with Sustainability teams to deliver on Climate Transition Plan goals—especially commute emissions, energy use, and waste reduction. Ensure compliance with global regulations, tax laws (e.g., taxable fringe benefits like employer-paid parking), and internal policies.

Qualifications

10+ years of experience in Facilities / Workplace Services, with at least 5 years in a leadership role managing large teams and vendors.

Deep expertise in Integrated Facilities Management (IFM), including strategy, operations, and contract / vendor oversight.

Experience with global program implementation, ideally across AMERICAS, EMEA, APAC, and India regions.

Proven success in driving operational efficiency, service quality, and cost optimization in workplace settings.

Strong understanding of workplace trends, hybrid work models, employee experience, and sustainability practices.

Excellent leadership, communication, and stakeholder management skills.

Bachelor’s degree preferred; advanced degree or professional certification (e.g., IFMA, CFM, LEED) a plus.

Preferred Attributes

Experience in high-growth tech, professional services, or similarly fast-paced global environments.

Strategic thinker with strong analytical and financial acumen.

Passion for creating inspiring and inclusive workplace environments.

Compensation

Base pay range : $177,600.00 / yr - $281,100.00 / yr.

For California-based roles, base salary range is $193,800 - $281,100. For Illinois-based roles, base salary range is $177,600 - $257,600.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All qualified applicants will be considered for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics. See company policies for more details.

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