Service Director

Service Director

The Service Director leads the front-of-house experience for a high-end, design-driven restaurant, ensuring every guest interaction reflects the highest standards of hospitality, precision, and elegance. This role oversees daily service operations, drives team performance, and partners closely with culinary leadership to create a seamless, elevated dining experience.

Key Responsibilities

• Oversee all front-of-house service operations, ensuring refined, attentive, and anticipatory hospitality throughout each service period.
• Lead, train, and inspire service teams, including captains, servers, bartenders, and support staff, to maintain consistency, polish, and a deep understanding of guest expectations.
• Develop and maintain service standards, steps of service, and training systems that reflect a luxury dining environment.
• Maintain a strong floor presence, actively engaging with guests, resolving issues, and ensuring memorable experiences.
• Partner with the culinary and beverage teams to support menu launches, wine education, pairing experiences, and special events.
• Manage labor, scheduling, and staffing levels to uphold service quality while meeting financial targets.
• Uphold all health, safety, and sanitation requirements and maintain a well-organized, efficient front-of-house operation.
• Support recruitment, onboarding, and ongoing development of front-of-house talent.
• Drive a culture of professionalism, hospitality, and continuous improvement.

Preferred Qualifications

• 5+ years of leadership in fine dining, luxury hospitality, or high-volume upscale restaurants.
• Deep knowledge of service standards, wine, beverage, and guest-experience programming.
• Strong leadership, communication, and team-development skills.
• Proven ability to manage operations, guest relations, and financial performance simultaneously.
• Experience in design-forward or experiential hospitality environments is a plus.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA.

Click here to learn more about the Compass story.

Compass Group is an equal opportunity employer.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Req ID: 1484744

Restaurant Associates

Michael Abbey

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