Principal Product Manager, Build Agent Platform Core Experiences

About the Team

The Platform Core Experiences organization leads the evolution of how creators build on the Now Platformpowering intelligent AI-native experiences for developers admins and enterprise teams worldwide. At the center of this innovation is Build Agent ServiceNows autonomous development agent designed to turn natural language into secure production-ready enterprise applications.

Build Agent isnt just another AI featureit represents a fundamental shift in how developers and citizen builders create on the Now Platform. This conversational AI agent automates the complete development lifecycle : analyzing requirements from natural language generating code and configuration running automated tests debugging errors and deploying applications with built-in governance and security compliance. With integrations spanning Figmas Model Context Protocol developer sandboxes and the broader ServiceNow AI Platform ecosystem Build Agent is positioned to democratize application development while maintaining enterprise-grade quality and control.

Why join us

• You will work on a product at the forefront of AI-native enterprise software development shaping how organizations will build applications for the next decade.
• Partner with world-class AI-native cross-functional teams and forward-thinking customers to turn breakthrough AI functionality into scalable product capabilities.
• Join the Platform Core Experiences team during a transformative period as ServiceNow scales with AI agents and autonomous workflows at the center of the platform strategy.
• Contribute to democratizing software development by removing barriers between business needs and technical implementation enabling users globally to build edit and maintain enterprise-grade applications through natural language.

About the Role

In this role you will own Build Agent product capabilities drive execution on critical features and serve as a bridge between customer insights engineering teams and cross-functional stakeholders. This is an opportunity to shape the future of how the next generation of enterprise applications are built natively with AI on the Now Platform.

The work spans deep technical problem-solving and customer-centered product strategy. It involves translating ambiguous multimodal input into structured application logic; defining the agents action space; integrating with developer sandboxes and workflows; and ensuring every generated artifact meets the highest bar for security governance and enterprise reliability.

Its an opportunity to help define how AI Agents become first-class builders across the enterprise landscapedemocratizing application development while maintaining the quality safety and scale that global organizations expect from ServiceNow.

For a product leader who thrives at the frontier of agentic AI this role offers the chance to shape how software will be built for the next decade.

What you get to do in this role :

Qualifications :

To be successful in this role you have :

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location we offer a base pay of $147300 - $257800 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Experience : years

Vacancy : 1