Customer Service Associate

The Norfolk Companies • Mattapan, MA, United States

16 hours ago

Job type

Full-time

Job description

Description :

Love helping people? Ready to be part of something special?

Norfolk Hardware & Home Center isn't just another retail job – we're a thriving, family-owned business experiencing record growth, and we need enthusiastic people to join our team. If you light up when you solve a customer's problem, enjoy the energy of a busy store, and want to work somewhere that values your contribution, keep reading.

Why This Role Matters

As a Customer Service Associate, you're not just ringing up sales – you're the final touch in our customers' experience. You're the friendly face that makes sure they found everything they needed, the helpful voice that answers that last-minute question, and the reason they'll come back next time. In a world of big box stores, we're proud to be the local place where people come for DIY solutions and leave with a smile.

Why Norfolk Hardware & Home Center?

Room to grow : We're part of the diverse Norfolk Companies family with real opportunities to learn and advance
Team atmosphere : No "that's not my job" here – we all pitch in and support each other
Stability with a personal touch : Long-standing, family-owned business with the heart of a small company and the opportunities of a larger organization
Make a difference : Help your neighbors and community members tackle their projects

What you will be doing

The Customer Service Associate is responsible for delivering exceptional customer service.

Process customer purchases accurately and efficiently, handling cash, checks, and credit card transactions in accordance with company policies.

Monitor customer lines and request additional cashier support when more than two customers are waiting or transactions are taking longer than expected.

Provide assistance to customers by answering questions, directing them to products, and answering phone inquiries.

Help prevent shrink by assisting fellow cashiers in spotting items on carts or undercarriages that may be overlooked.

Keep the register area clean and stocked with necessary supplies such as bags, receipt paper, and pens.

Maintain regular and punctual attendance, which is an essential function of this position.

Ensure a safe and secure environment for both customers and employees through attentiveness and adherence to safety practices.

Represent Norfolk Hardware and Norfolk Kitchen & Bath professionally at all times and address all customer interactions with a courteous and positive attitude.

Requirements :

Candidates will have the following experience & knowledge :

Strong verbal communication and customer service skills in both face-to-face and phone interactions.

Ability to work effectively as part of a team with minimal supervision.

Basic computer proficiency, including the use of point-of-sale (POS) systems.

Capability to assist customers with product questions and inquiries.

Basic math skills for handling cash and processing transactions.

Accurate handling of various payment types including cash, credit, and checks.

Minimum 1 year of experience in a customer service or cashier role.

Experience in a hardware store or similar retail environment is preferred.

Physical Requirements & Working Conditions

Must maintain a neat, professional appearance and demeanor.

Ability to operate a computer, view screens, and use a keyboard and mouse.

Able to communicate clearly and verbally with customers.

Capable of reading small print on price tags and computer screens.

Occasionally required to lift and move up to 25 lbs.

May occasionally be exposed to outdoor weather conditions.

Norfolk offers a wide selection of benefits including medical, dental & vision insurance, paid time off, training, company paid life insurance and much more.

PM19

Compensation details : 16-17.5 Hourly Wage

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Customer Service Associate • Mattapan, MA, United States