Partner Operations Specialist

Job Description

Job Description

Company Overview

Founded in 2015, Phil is a Series D B2B2C platform that provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers enabling easy and affordable access to medicine.

We are a group of like-minded individuals from varying backgrounds passionate about creating a new and innovative healthcare platform, focused on patient experience and overall human wellbeing.

Ready to join our team of mission-driven, analytical, and passionate people?

Position Overview

As a Partner Operations Specialist, you will support our Partner Performance Managers with day to day tasks critical for the performance of our Partner Pharmacy network. Responsibilities include, but are not limited to :

• Reviewing and responding to internal escalation requests
• Data entry and processing requests for our biggest partners
• Contacting partners to resolve issues that prevent a successful client / patient / partner experience
• Performing a variety of tasks in the Phil dashboard to ensure speed and accuracy of patient requests
• Placing inventory orders for our partner network
• Review script level issues to ensure proper process was followed and correct as needed
• Triage, resolve, and respond to order-related escalations or one-off requests
• Identify errors and understand workflows to unblock prescriptions
• Collaborate with Partner Performance Managers and other team members to ensure the company's goals and targets are met.

What We're Looking For

Benefits

Phil Inc. is an equal-opportunity employer.