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Customer Advocacy Data Analyst
Customer Advocacy Data AnalystVirtualVocations • Huntington Beach, California, United States
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Customer Advocacy Data Analyst

Customer Advocacy Data Analyst

VirtualVocations • Huntington Beach, California, United States
5 days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Advocacy Data Analyst to collect, analyze, and interpret data for enhancing complaint handling and resolution processes in mortgage servicing.

Key Responsibilities

Design and maintain a centralized complaint root cause tracking system

Monitor recurring issues and partner with operational teams for accurate root cause assignment

Develop and maintain Power BI dashboards to visualize complaint trends and performance metrics

Required Qualifications, Training, and Education

High school diploma or GED required; Associate's degree preferred

Strong technical skills in SQL, Excel, Power BI, Tableau, and Python

Two to four years of related experience and / or training required

Experience with mortgage default processes is preferred

Bi-lingual language skills are a plus

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Data Analyst • Huntington Beach, California, United States

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