Internet Sales Manager - Stars and Stripes Harley-Davidson

Job Description

Job Description

Job Title : Internet Sales Manager

Department : Internet Sales / CSC

Supervisor : General Sales Manager and / or General Manager

Summary Description

Oversee Internet Fit Specialists who will handle incoming phone calls / internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Duties and Responsibilities

• Hiring, training, motivating, counseling and monitoring the performance of Internet Sales / CSC department.
• Assisting individual Internet Fit Specialists in setting aggressive, yet realistic monthly sales goals.
• Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
• Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
• Holding daily sales meetings and conducting sales training.
• Handling incoming internet leads and setting appointments.
• Handle incoming phone call leads and setting appointments.
• Handle live website chat sessions.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

Qualifications & Job Requirements

Physical Demands

Working Conditions