Manager Truck Shop Maintenance

Overview

Manager Truck Shop Maintenance at Fleet Services by Cox Automotive.

Responsibilities

• Lead a team of 25+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review and monitor metrics, reports, process documentation, customer service logs, and / or training or safety records as needed to analyze team productivity and implement improvements to maintenance and repair efficiency.
• Travel to customer locations frequently.
• Participate in and / or lead regular meetings with market team members across dispatch, parts, billing, and other functions.
• Monitor operations to ensure compliance with administrative and DOT policies, safety rules, and environmental / government regulations; ensure work is performed to organizational standards.
• Perform onboarding activities for technicians and ensure access to resources, tools, and equipment for safe and effective work.
• Conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in developing and adhering to a monthly budget.
• Coordinate with market team to set goals and strategies for productivity improvements.
• Collaborate with dispatch and sales to maintain full schedules for technicians.
• Delegate work to technicians as unscheduled repair calls arise and coordinate with internal teams accordingly.
• Participate in regular safety meetings and reinforce the company safety culture.
• Implement safety processes and monitor adherence.
• Provide guidance on technical, systems-, or process-related topics and encourage others to do the same.
• Collaborate with customers to meet vehicle maintenance requirements and act as liaison between CAMFS technicians and customers.
• Facilitate communication across functions to resolve issues; provide standard and emergency operating procedures for maintenance work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Work with CAMFS organizations to resolve items related to the technician role (HR, Parts / Procurement, Fleet Management, IT, etc.).
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties as needed to model best practices.
• Performs other duties and responsibilities as assigned.

Qualifications

Required Competencies

Seniority level

Employment type

Job function

Industries

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