Outside Sales Representative

The Outside Sales Representative will grow sales and assist customers and contractors with any lumber project needs.  This is a full-time position, 45 hours / week, 7am - 5pm Mon - Fri.

Essential Functions :

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add on sales when appropriate.
• Develop relationships with customers and provide excellent service that makes GHC their supplier of choice.
• This includes identifying potential new customers and developing business relationships, as well as cultivating and developing relationships with current customers.
• Become well educated in the product lines available to GHC.
• Seek continued education on changes to available product lines.
• Stay educated on industry trends.
• Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers.
• Require their sign off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor.
• Immediately inform vendor and Sales Manager of discrepancies or other issues with orders.
• Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Travel to homes or job sites to take measurements, ensure compatibility of product with the job site.
• Consult with homeowner or contractor regarding layout specifications.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Provide in store support as required.
• Ensure a safe working environment.
• Maintain situational awareness.
• Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

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