Desktop Support Engineer
Location : Houston, TX
Salary : $28.00 USD Hourly - $30.00 USD Hourly
Description : Our client is currently seeking a Desktop Support Engineer.
Experience : 5-8 years
Contract : 3+ months
Technical Responsibilities
- Install, maintain, service, and repair desk-side computer systems and legacy hardware / software.
- Support enterprise servers, PCs, laptops, storage subsystems, networking devices, and telecom systems.
- Perform IMAC (Installs, Moves, Adds, Changes) operations across client environments.
- Provide call-based and site-specific technical support, including legacy product maintenance.
- Test and certify PCs, servers, networks, and client-approved applications.
Systems & Software Expertise
Advanced knowledge of Microsoft, Linux, and Unix operating systems.Skilled in antivirus software, networking protocols, and OEM network / document processing devices.Proficient in Microsoft Office (all versions), handheld device software, printers, and laptops.Troubleshoot complex hardware / software issues across diverse platforms and environments.Networking & Server Support
Operational and maintenance support for network products and configurations.Deep understanding of internetworking, server / storage systems, and enterprise-level infrastructure.Ability to certify and validate network and server performance and reliability.Leadership & Project Management
Lead and direct junior technicians and support staff as needed.Manage small-scale projects with attention to timelines, deliverables, and client expectations.Maintain professionalism in conduct, communication, and appearance.Service Excellence
Ensure customer satisfaction through proactive maintenance advice and responsive issue resolution.Follow up on escalated issues and maintain accountability for service outcomes.Understand and implement company-specific service delivery solutions and procedures.Core Competencies
Analytical thinking and problem-solvingStrong verbal, written, and interpersonal communicationIndependent task planning and executionHigh tolerance for stress and pressureDetail-oriented and quality-focused#J-18808-Ljbffr