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Desktop and Mobility Support
Desktop and Mobility SupportTata Consultancy Services • Concord, NC, US
Desktop and Mobility Support

Desktop and Mobility Support

Tata Consultancy Services • Concord, NC, US
9 days ago
Job type
  • Full-time
Job description

Join to apply for the Desktop and Mobility Support role at Tata Consultancy Services

Location : Concord, NC

Overview

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices.

Responsibilities

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices.
  • Solve technical issues related to Windows 10 / 11, iOS and Mac operating systems and standard software components (e.g., MS Office, VPN, Anti-Virus, Skype).
  • Support enrollment of iOS devices in MDM (JAMF) and investigate incidents and tasks.
  • Deployment of device drivers and Windows patch updates.
  • Troubleshoot laptop / desktop performance, group policy, encryption and failed software configuration of end user devices.
  • Manage the security compliance health status of end user workstations and monitor security patching status, remediating deficiencies proactively.
  • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incidents from the Service Desk team.
  • Adjust configuration options as required to resolve defects identified during corrective action on a device.
  • Investigate desktop level incidents and identify root causes to provide solutions.
  • Deploy, monitor and report on device drivers including BIOS and utilities.
  • Support Windows 11 feature upgrades using modern management techniques (SCCM / Auto Pilot).
  • Provide L2 workstation operational support and monitor user experience.
  • Report on workstation image deployments and patch compliance metrics.

    • Qualifications / Must Have

  • Desktop support, L2 Windows support, Mac OS support, Windows 10 / 11, Apple iOS Support

    • Benefits

  • Discretionary Annual Incentive.
  • Comprehensive medical coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family support : Maternal & Parental Leaves.
  • Insurance options : Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.
  • Time Off : Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

    • Seniorities and Employment

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting

    • Salary

    Salary Range : $60,000 - $70,000 a Year

    Note : This posting includes references to roles such as "Desktop Specialist" and other roles that may appear in related postings; apply as appropriate.

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    Desktop Support • Concord, NC, US