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Member Service Manager

Member Service Manager

New Directions IT StaffingRemote, MA, US
30+ days ago
Job type
  • Permanent
  • Remote
Job description

Do you have a background in member service delivery or sales? Are looking to take your career in a new direction? If so, we’d like to introduce you to this exciting opportunity.

This is a remote career opportunity that requires New England Regional travel. The individual must reside in Massachusetts, Rhode Island or Connecticut).

We have been engaged in a search for a Member Service Manager who will work with member organizations to convey value propositions related to the purchasing of business-related goods and services.

In this role, the Member Service Manager will :

  • Manage and grow service utilization for existing member organizations.
  • Engage in 1 : 1 contact with members and suppliers with high touch communication to manage / resolve inquiries. Take ownership of critical accounts.
  • Administer member service programs and policies to ensure members and suppliers receive the services or benefits to which they are entitled.
  • Support the organization in meeting member enrollment and retention goals, including tracking and reporting on member concerns and inquiries
  • Develop and execute annual sales plans for member and prospect organizations.
  • Based on data and emerging trends, recommend offerings that increase member and supplier satisfaction, utilization, spend and retention that drive the organization’s success and profitability
  • Utilize software and other internal resources required of the member services team to address and refer to the appropriate service provider(s)
  • Conduct surveys of members and suppliers and report on member satisfaction.
  • Maintain current and accurate membership databases, tags and records in designated software on a timely basis

The appropriate individual will have demonstrated experience in the following :

  • Bachelor of Science (BS) or Bachelor of Arts (BA) degree in Marketing or Management required.
  • Direct contact, member driven service organization / business model that involves connecting members to service and purchased goods.
  • Exceptional oral and written communication skills.
  • Outstanding front line customer service that puts the member’s needs first.
  • Attention to detail with the ability to prioritize multiple responsibilities and deliverables.
  • Analytical mindset with the ability to manage and interpret data.
  • Database experience, including search, report writing and data compilation.
  • Build and maintain collaborative relationships both internally and externally.
  • Work without close supervision and execute strategic plans to meet member / supplier needs.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint and Word required).
  • This is a remote position that requires regional travel to member meetings. Other travel is required to support company sponsored events.
  • Are you Ready to move your Career in a New Direction?

    If so, we’d like to meet you.