Talent.com
Retail Store Manager

Retail Store Manager

PetSmartBend, OR, US
13 hours ago
Job type
  • Full-time
Job description

Join to apply for the Retail Store Manager role at PetSmart

1 year ago Be among the first 25 applicants

Join to apply for the Retail Store Manager role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures continued alignment and responds effectively to a changing environment.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Accountable to ensuring all associate reviews are delivered on time.

    • Overall Store Experience :

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
  • Communicates business and financial objectives to other leaders within the store.
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
  • Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

    • Business Management :

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Creates and posts schedules for the entire store.
  • Accountable for processing payroll weekly and managing labor within a budget.
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
  • Accountable to run store related errands to support store needs.

    • Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

    • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

    • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

    • Do What You Love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

  • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

    • This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Retail

    Referrals increase your chances of interviewing at PetSmart by 2x

    Sign in to set job alerts for "Retail Store Manager" roles.

    assistant store manager -Bend / Redmond, OR

    Retail Assistant Store Manager-OLD MILL DISTRICT AT RIVER B

    FSQA Manager- Retail (Region Remote : Western)

    Full Time Assistant Store Manager (Store 5411)

    Bend, OR $80,000.00-$105,000.00 3 weeks ago

    Full Time Assistant Store Manager (Store 6964)

    General Manager III- WorldMark Eagle Resort

    Retail Key Holder-OLD MILL DISTRICT AT RIVER B

    Redmond, OR $150,000.00-$200,000.00 3 weeks ago

    T-Mobile District Sales Manager - Bend OR

    Bend, OR $75,748.00-$105,029.00 3 days ago

    Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

    Sales, Account Manager - General Imaging Ultrasound (Pacific Northwest)

    Area Business Manager - Allergy-ENT - Portland, OR

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    Retail Store Manager • Bend, OR, US

    Related jobs
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausPrineville, OR, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    O'Reilly AutomotivePrineville, OR, US
    Full-time
    The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Assistant Manager I

    Assistant Manager I

    Dollar TreeLa Pine, OR, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following : .Assist with sto...Show moreLast updated: 12 hours ago
    • Promoted
    Assistant Store Manager - Famous Footwear

    Assistant Store Manager - Famous Footwear

    CaleresRedmond, OR, US
    Full-time
    If you're looking for that next step in your career, make it famous! To us, famous isn't about standing out in the crowd. It's about feeling good where you stand right now.Famous Footwear is your pl...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    BuckleBend, OR, US
    Full-time +1
    The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guest...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager (P1-1362984-1)

    Store Manager (P1-1362984-1)

    Panda Restaurant GroupRedmond, OR, US
    Full-time
    Panda Express Store Manager Opportunity.Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committe...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager (P1-1363103-5)

    Store Manager (P1-1363103-5)

    Panda Restaurant GroupBend, OR, US
    Full-time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Shop Manager - Bend, OR

    Assistant Shop Manager - Bend, OR

    See's CandyBend, OR, US
    Full-time
    It is the most important ingredient in our recipe for success.See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager 08726

    Assistant Store Manager 08726

    SBH Health SystemBend, OR, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the high signal to noise ratio, making the content beautiful and condensed.Re...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Co-Manager

    Retail Co-Manager

    Hobby LobbyBend, OR, US
    Full-time
    Embark on a meaningful journey with us.We're seeking individuals inspired by the teaching of compassion and care.Join our team as a Co-Manager, where making a positive impact is not just a job, it'...Show moreLast updated: 10 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    US FoodsBend, OR, US
    Full-time
    We are looking for an Assistant Store Manager who relishes the chance to push their potential, grow, and reap the rewards of joining the CHEF'STORE family. The CHEF'STORE Assistant Store Manager con...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager - Famous Footwear

    Store Manager - Famous Footwear

    CaleresRedmond, OR, US
    Full-time
    As a full-time Store Manager, you are passionate about serving your community by providing the best shoe store experience for the whole family. You do this by challenging yourself and leading your s...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Jimmy John'sBend, OR, US
    Full-time
    Assistant Managers help oversee in-store operations alongside the General Manager.The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are p...Show moreLast updated: 30+ days ago
    • Promoted
    Emerging Store Manager

    Emerging Store Manager

    WalgreensBend, OR, US
    Full-time
    Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 30+ days ago
    • Promoted
    Frame Shop Manager

    Frame Shop Manager

    Hobby LobbyBend, OR, US
    Full-time
    Hobby Lobby is seeking an organized, customer service oriented person with leadership experience to join our team as a Frame Shop Manager. We need an enthusiastic individual who is motivated, respon...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Kay Jewelers - Bend River Promenade

    Assistant Store Manager - Kay Jewelers - Bend River Promenade

    Kay JewelersBend, OR, US
    Full-time
    Kay Jewelers is looking for dynamic, driven and creative individuals to join our team.Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the typ...Show moreLast updated: 30+ days ago
    • Promoted
    Order Picker

    Order Picker

    WalmartPrineville, OR
    Full-time
    As an Order Picker at Walmart, you will be responsible for accurately and efficiently selecting merchandise from storage locations to fulfill customer orders or replenish inventory for Walmart stor...Show moreLast updated: 30+ days ago
    Store Manager

    Store Manager

    Panda Restaurant GroupBend, OR, US
    Full-time
    Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...Show moreLast updated: 30+ days ago