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IT Support Technician
IT Support TechnicianAmerican StaffCorp Job Board • Claremore, OK, US
IT Support Technician

IT Support Technician

American StaffCorp Job Board • Claremore, OK, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

  • Technical Support :

Respond to users' requests for IT assistance, providing support via phone, email, or in-person.

  • Installation & Configuration :

    • Install and set up new hardware (desktops, laptops, printers), software, and user accounts.

  • Troubleshooting & Repair :

    • Diagnose and resolve hardware and software issues, including system crashes, slow internet, and malfunctioning peripherals.

  • Maintenance :

    • Monitor and maintain computer systems, networks, and other IT infrastructure to ensure efficient operation.

  • Documentation :

    • Keep records of software and equipment, document technical fixes, and update knowledge bases for future reference.

  • User Assistance :

    • Train users on new software and hardware, and provide guidance on technical issues.

    Required Skills

  • Technical Skills :
  • Proficiency with operating systems (e.g., Windows OS, macOS).

    • Familiarity with computer hardware, software, and networking.

    Ability to perform hardware diagnostics and use imaging software.

    Soft Skills :

  • Communication Skills : Excellent verbal and written communication to interact with users effectively.

    • Problem-Solving : Ability to analyze and resolve technical issues quickly and efficiently.

    Customer Service : A patient, professional, and customer-oriented approach to support.

    Organizational Skills : Strong time-management and organizational skills to manage multiple tasks.

    Qualifications

  • Education : An Associate's or Bachelor's degree in information technology or a related field is often preferred.
  • Certifications : CompTIA A+ and Microsoft certifications are valuable.
  • Experience : 2-3 years of experience in desktop or field support is often a requirement.

    • Monday through Friday 730am-4PM

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    It Support Technician • Claremore, OK, US