Help Desk Technician

A company is looking for a Help Desk Technician III.

Key Responsibilities

Provide technical support and troubleshooting for network, desktop, systems hardware, software, and mobile devices

Collaborate with team members and senior technicians to resolve complex issues and improve processes

Manage a queue of technical support requests, prioritize issues, and document resolutions thoroughly

Required Qualifications

High School Diploma plus 5+ years of related experience, or Associate's degree plus 3+ years of related experience

Experience in a technical support or help desk role in a corporate environment

Proficiency in Windows 10 / 11, Microsoft Office 365, and Active Directory management

Basic understanding of networking concepts (TCP / IP, DNS) and experience with ticketing systems

Ability to work flexible hours as part of a 24 / 7 support model