Customer Success Manager (Remote)

Customer Success Manager (CSM) - Enterprise Branded Calling (EBC)

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Responsibilities

• Manage customer relationships, engaging proactively through regular trainings, webinars, and outreaches, focused on driving higher usage of EBC for their outbound calling programs and project manage the customer onboarding experience
• Partner with internal stakeholders across sales, marketing, notary ops, and product, to ensure the smoothest possible customer experience
• Run point on customer escalations and pulling in executive resources as needed
• Analyze data and drawing insightful recommendations for customers
• Develop deep understanding of the customer trends and motivators for success
• Advocate for industry best practices, and work independently to develop additional best practices to solve customer needs
• Understand competitive products and speak to product differences that spotlight EBC

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.