Jr. Technical support specialist

Role Overview :

We are seeking a technical support specialist to help businesses implement and maintain electronic payment processing and related software. This role involves troubleshooting customer issues, assisting with software installations, and collaborating with project managers and internal teams to ensure a smooth experience for new and existing customers.

Key Responsibilities :

• Provide technical support via phone, email, or screen sharing
• Troubleshoot software, payment processing, and integration issues
• Assist new customers with software installation and post-implementation training
• Escalate complex issues to development or QA teams when needed
• Document and track issues in CRM systems and provide feedback on defects
• Support multiple cases and projects simultaneously while meeting deadlines
• Work with project managers to ensure timely completion of customer projects
• Help train team members on supported products and procedures

Required Qualifications :

Preferred Skills :

Work Environment :

Compensation : $32.50 per hour

Who We Are

High Bridge is a bottom-up consulting firm with more than two decades of experience creating innovative solutions for the technology industry.

At High Bridge, we believe that success is a measure of results and process, product and person. We are proud to bring integrity and humanity to the work that we do each day. Whether we're interviewing prospective associates, brainstorming with partners, or troubleshooting with vendors, we pledge our commitment to honesty, transparency, and good humor at every junction.

Careers

Are you passionate about technology? Do you believe in no finish lines? Are people and process the heel in your stride? High Bridge Consulting may be the next journey for you.

Here at High Bridge, our island is technology, but our village is human. We value a culture of authenticity, integrity, and creativity. We work smart, not hard, we look forward, not backward, and we love coming to work on Monday.

If you aren't afraid of heights, join us on our bridge.