Veterinary Customer Service Representative- AM Shifts, AESC

Client Service Representative

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24 / 7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representative (CSR) to join our growing team! As a CSR, you'll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you'll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

Compensation : $18 - $24 depending on experience

Anticipated Schedule : Full Time (Am Shifts) Days / Hours TBD upon hospital need

Primary Responsibilities

Reception Duties :

• Manage multi-line phone systems : answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins / check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Administrative Responsibilities :

Qualifications

Minimum Requirements :

Preferred Qualifications :

Benefits

We're committed to supporting our team's well-being and professional growth with a comprehensive benefits package that includes :

Why Choose AESC?

How to Apply