Chargeback Analyst

Chargeback Analyst

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

The Chargeback Analyst will be responsible for the timely review and validation of debit memos submitted for chargebacks through Model N Flex with complete accuracy. The incumbent will also resolve chargeback errors, communicate with wholesalers on a daily basis and manage chargeback accounts resulting in more than $8B in annual chargebacks. Proper issuance of chargebacks allows for indirect sales data to reflect accurate data used for sales and customer incentives and profitability analysis. The specialist is responsible for doing analysis of accounts, using internal reporting tools, to identify associated error / dollar trends and will report results to management.

How you'll spend your day :

• Analyze daily chargeback transactions and ensure timely processing (35 days) in Model N Flex
• Investigate and resolve chargeback errors to prevent systemic issues and potential revenue leakage
• Act as the primary contact for wholesalers, customers, national account managers, and internal teams (pricing, AR, finance, government pricing, IT, EDI, returns, rebates)
• Provide account analysis and reporting to support management decisions
• Manage wholesaler relationships : lead recurring calls, prepare agendas, track issues, document minutes, and follow up on action items
• Deliver analysis of indirect sales reporting to Account Managers, Branded Business Unit, and Government Pricing teams; identify trends and communicate business impact
• Partner with Accounts Receivable to reconcile chargeback deductions and resolve disputes
• Support internal and external audits (SOX, PWC, functional audits) with data investigation, documentation, and resolution of claims
• Collaborate with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales
• Identify and escalate Model N and EDI system issues; coordinate with IT / EDI teams to drive resolution and provide regular updates to management
• Track, summarize, and present chargeback / accounting issues and trends to management

Hybrid model : 3 days working from office and 2 days working from home (Tuesday & Wednesday)

Your experience and qualifications :

Enjoy a more rewarding choice :

Teva's Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.