Senior Service Engineer - Livesite Manager - CTJ - Poly

Senior Service Engineer - Livesite Manager - CTJ - Poly

Reston, Virginia, United States

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Date posted : Oct 21, 2025

Job number : 1899779

Work site : 3 days / week in-office

Travel : 0-25 %

Role type : Profession

Software Engineering

Employment type : Full-Time

Overview

Do you want to work on the cutting edge of distributed systems and high scale storage? Do you want to work on a meaningful and impactful project and make a difference to the U.S. government and country? Azure Storage for air-gapped clouds (AGC) is a foundational part of Azure and is entrusted with storing exabytes of data for everything from the virtual hard disks that back Azure Virtual Machines to customer blobs to SQL Server databases to OneDrive content, all while providing industry leading availability and durability for that data.

We are recruiting for a Senior Service Engineer – Livesite Operations. This individual will lead critical production operations for Azure Storage Core services, driving observability, automation, and engineer readiness to ensure operational reliability and resilience at hyperscale.

What is Livesite?

At Microsoft, Livesite refers to a customer-first, production-focused mindset and set of practices aimed at keeping services always up and healthy. It includes incident management, proactive monitoring, automation, and continuous improvement to minimize customer impact and reduce Time-to-Mitigation (TTM) for critical issues. Livesite work spans the entire lifecycle :

• Pre-Incident : Monitoring, alerting, and preventive measures.
• During Incident : Rapid mitigation and communication under high-pressure conditions.
• Post-Incident : Retrospectives, repair tracking, and amplifying learnings to prevent recurrence.

Why Join Us?

You'll play a pivotal role in ensuring the reliability of Azure Storage services that power mission-critical workloads, including premium AI scenarios. Your work will directly impact customer trust and accelerate innovation across Microsoft's cloud platform.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required / Minimum Qualifications :

Other Requirements :

Security Clearance Requirements : Candidates must be able to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :

This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.

Preferred Qualifications :

Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.

3+ years technical experience working with large-scale cloud or distributed systems.

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here : https : / / careers.microsoft.com / us / en / us-corporate-pay

Microsoft will accept applications for the role until October 31, 2025.

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Responsibilities

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .

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