Senior Manager, Product Owner Reservation Platform Transformation

Senior Manager, Product Owner

The Senior Manager, Product Owner supports Marriott's Reservation Platform by combining business insight and technical expertise in product development and hospitality operations. This role drives Marriott's central reservation strategy for lodging and non-lodging products, guiding product definition, system configuration, business rules, and governance. The manager collaborates cross-functionally with internal teams and vendors, and serves as the subject matter expert for Distribution, including OTAs, GDSs, and third-party channels. Responsibilities include managing user roles, system audits, and Sarbanes-Oxley compliance. Success requires strong leadership in a matrixed environment, stakeholder engagement, and a proven ability to solve complex problems creatively.

Candidate Profile

Education and Experience

Required :

Undergraduate degree or equivalent experience / certification

6+ years of Reservations, Revenue Management, Sales, Distribution, Digital or Operations work experience

Experience with Distribution Systems (third party OTAs, GDSs)

Preferred :

Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice

Experience with Agile and Scrum Methodology

Experience as a Product Systems owner in the lodging / hospitality industry experience or a related discipline

Familiar with reviewing and documenting detailed requirements

Experience with Marriott reservations and revenue management related systems, such as MARSHA, PMSs, Group Housing Solutions, High Performance Pricing, One Yield

Core Work Activities

Subject Matter Expert on all CRS functional requirements with a deep understanding of the link to Marriott business processes

Subject Matter Expert on the user roles application and authorization that supports the Reservation Platform, including system certification

Maintains and communicates the User Role accessibility materials to support the Reservation Platform including Sarbanes-Oxley governance in accordance with their policies and procedures

Understands the impacts of the Reservation platform and any proposed changes affecting Revenue Management, Distribution, Reservations, Group Housing, Digital, Global Operations, Loyalty

Provides recommendations to improve the effectiveness of the Reservation platform

Reviews and provides input into the learning and development materials, ensuring they are clear and concise for the end user

Provides regular reporting and maintains ongoing communications to the Reservation Platform team

Reviews QA test plans and test cases and carry out extensive effective User Experience Testing documenting defects in the defined timelines

Collaborates with cross-organization stakeholders to align strategy

Works in partnership with the Learning Development, Learning Delivery, and Commercial RM Strategy teams to ensure proper training content is developed, and sustained effectively

Submits reports in a timely manner, ensuring delivery deadlines are met

Promotes the documenting of project progress accurately

Provides input and assistance to other teams regarding projects

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.