Job Description
Job Description
Job description
The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
Summary Of Responsibilities : :
PROFITABILITY
- Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
- Reviews key P&L lines to increase profitability for the restaurant
- Drives sales through proactive guest service, people development & operations management
GUEST
Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service ina clean facilityManages the guest experience through operations and timely response to Guest issuesProblem solves guest feedback systems to determine root-causes and develops action plans to addressissuesIdentifies and interacts with the community to engage the prospective guest and execute local marketinginitiativesPEOPLE
Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant teamOn-boards new team members by training and guiding them through the certification processInspires the restaurant team by effectively managing individual and team recognition programsProvides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increasethe restaurant team’s capabilities and raise restaurant performance