Administrative Coordinator 2 - EC

Administrative Coordinator 2

This position is located in Baton Rouge, LA. Join the Louisiana Department of Education (LDOE) and become a critical point of contact for families seeking vital resources! This Administrative Coordinator 2 role is the front-line communication of the Child Care Assistance Program (CCAP), directly impacting access to education and support across the state.

This position is ideal for an organized, compassionate, and highly effective communicator who thrives in a fast-paced environment. You'll serve as a core representative on our CCAP Communication and Systems team, using specialized eligibility systems to provide accurate information and resolution to stakeholders.

This role offers a unique mix of direct public service and specialized program administration. You'll be instrumental in ensuring families receive timely and correct information about their eligibility for the Child Care Assistance Program, directly contributing to the LDOE's mission to support Louisiana's children and families.

Candidates with the following experience are encouraged to apply : attention to detail, ability to use independent judgment in support of the staff members and / or operations of an organizational unit or program, and ability to follow detailed procedural guidelines in completing well-defined duties.

An ideal candidate should possess the following competencies : accepting direction, managing resources, using data, adapting to change, communicating effectively, displaying professionalism, following policies and procedures, learning actively, managing systems, and managing time.

One year of experience in administrative services. Experience substitution : every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

As an Administrative Coordinator 2, you'll help create a positive first impression for every person you encounter through email or phone. In this role, you will :

• Receive, research and respond or refer complaints related to the CCAP Household Eligibility program.
• Utilize the available systems to research and provide responses to inquiries related to CCAP eligibility, application status, and general program related questions.
• Work with CCAP Household Eligibility staff to resolve escalated issues received by email.
• Assist CCAP Household Eligibility staff sort, log, and scan mail from stakeholders and the general public.
• Route emails to the appropriate LDOE contact.

Appointment Type : Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected. Career Progression : This position does not participate in a Career Progression Group. Work Schedule : Workdays are Monday - Friday; work hours will be determined. Compensation : The salary offered will be determined based on qualifications and experience. Note regarding the advertised pay range : The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

For further information about this vacancy contact :

Louisiana Department of Education Human Resources

PO Box 94064

Baton Rouge, LA 70804

ldoejobs@la.gov

Louisiana State Government offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program.

Insurance Coverage : More information can be found at https : / / info.groupbenefits.org /

Parental Leave : Up to six weeks paid parental leave. More information can be found at https : / / www.civilservice.louisiana.gov / Parental-Leave / Default.aspx

Holidays and Leave : State employees receive the following paid holidays each year : New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day. Additional holidays may be proclaimed by the Governor. State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement : State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to) : Louisiana State Employees Retirement System, Teacher's Retirement System of Louisiana, Louisiana School Employees Retirement System, among others.