Client Service Manager

Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you have experience in the commercial (property/casualty) insurance environment, supporting a book of middle-to-large market accounts and have a valid property/casualty license, we are looking for a Client Service Manager who will be responsible for the day-to-day account management of Gallagher's relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.

What a day will look like:

• Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews.
• Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion.
• Answer client questions on applications and requested renewal information.
• Communicate and maintain good working relationships with markets.
• Assist in preparing renewal strategy documents and proposals.
• Prepare and/or check market submissions.
• Analyze quotes from carriers and negotiate terms and conditions.
• Responsible for binding of renewal coverage and the accuracy of programs that are bound.
• Process certificates, endorsements, invoices, policies, endorsements, and audits.
• Provide a high level of day-to-day technical support to the team.
• Ensure that all documentation is received on a timely basis and is accurate.
• Manage policy and endorsement follow up system, including maintaining reminder system.
• Prepare proposals and presentations to existing clients and prospective new clients.
• Navigate carriers' web sites to obtain endorsements, loss runs, renewal policies, and invoices.
• Communicate with markets for renewal policies, endorsement requests, and invoices.
• Assist other team members to balance workloads when needed.
• Provide backup for other team members during their absence.
• Undertake various duties as assigned.

Skills and experience that will lead to success:

• Strong technical property and casualty knowledge
• Background in account management, servicing, placement and negotiation of property and casualty coverages
• Ability to solve problems and think independently
• Strong written and verbal communication skills
• Ability to pay attention to detail while working under pressure
• Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines

About You:

• Required Commercial (property/casualty) insurance knowledge and experience managing client relationships.
• Current Property and Casualty License.
• Bachelor's degree with 3+ years client service management experience-OR-High School degree/GED with 8+ years client service management experience.
• Behaviors:
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engage others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.