Senior Business Systems Analyst - Credit Card & Merchant Services

Overview

This is a remote opportunity and can only be hired in North Carolina.

We are looking for a hands-on Sr Business Systems Analyst to join our growing Enterprise Credit Card and Merchant Services delivery team.  Our team provides technology solutions and integration services in following areas : Corporate Credit Cards, Credit Card Risk Underwriting, Credit Card Portfolio Management, and Merchant Services all while servicing large corporations to individual retail clients.

This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities in the payments domain. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group. Collaboratively works as a key player contributing to delivery and continual improvement in our highly engaged software development shop.

Responsibilities

Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.

Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.

Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.

System Support - Provides expert technical support including log Analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.

Ability to understand and document system requirements for real time & Async integration data flows.

Responds with data to audit requests under management guidance

Writes and executes SQL queries.

Coordinates multiple agile team’s release cadence, key milestones for preparedness, and participates in release night activities.

Qualifications

Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications :

8+ years of experience building secure, data intensive software at scale.

Strong Banking Domain knowledge on

Payments

& Reporting.

Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action.

Ability to communicate technical issues to both technical and business partners.

Experience documenting designs from both business and systems perspectives.

Experience juggling multiple projects and tasks.

Experience in data analytics and capable of digging into data.

Detailed knowledge of banking and credit card processes.

Systems background related to stream processing, micro-services and cloud native development.

Experience collaborating cross functionally with other geographies

Intermediate SQL knowledge

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.