Nevada County Habitat for Humanity ReStore Manager

Job Description

Job Description

The Manager is responsible for all aspects of the ReStore operation.  This includes strategic direction and managing ReStore as a community re-use facility and revenue source for Nevada County Habitat for Humanity.  Expectations include strategic implementation as well as day-to-day operations, accountability and oversight for all ReStore functions, such as : sales performance and profitability, marketing, budgeting and finance, human resources, training and development, customer relations, donor relations, material procurement, merchandising, facilities, and health & safety.

The successful candidate will have a proven track record effectively building and leading a team, developing strong community relationships, fostering creativity and juggling a wide variety of professional activities.  Leadership, retail and business experience, an entrepreneurial spirit, excellent communication skills, and a sense of humor are highly valued for this role.

PRIMARY RESPONSIBILITIES

A.  Manage ReStore Operations “run the business”

­  Provide strategic direction for retail operation

­  Develop business plan with input from committee, staff and board

­  Maintain budget and manage profit and loss for end-to-end retail operation

­  Set and meet projected daily, monthly and annual sales goals

­  Work with staff and ReStore committee to set future sales goals and projections

­  Supervise store layout and merchandising

­  Ensure store is clean, well-organized and safe for customers and employees on a daily basis

­  Adopt and foster an environment that demonstrates commitment to customer service, hold employees and volunteers accountable to ensuring high level of donor and customer satisfaction

­  Supervise maintenance of facility, equipment and inventory

­  Supervise ReStore staff and complete annual performance reviews

­  Orient staff and volunteers to the mission of HFH and the ReStore’s role and responsibility

­  Ensure adequate training is provided to staff and volunteers

­  Assess and recommend staffing requirements, roles and responsibilities

­  Support ongoing volunteer programs, attract and retain new volunteers to meet ReStore needs

­  Develop and implement robust Safety Program, ensure compliance

­  Use Habitat for Humanity International resources and network of other ReStores

­  Coordinate with other staff and committee to maintain compliance with all legal requirements such as sales tax, human resources, payroll, workman’s compensation, and auto insurance

­  Coordinate with construction crew, foster cooperative, positive relationships between ReStore and Construction, serve as liaison for material storage, delivery and transfer.

­  Coordinate with main office staff to support affiliate wide success; ensure ReStore is integrated within overall organization and shared success with volunteer recognition, social media, promotions, general communication, sponsorships, outreach, community partners and other related activities.

B.  Develop and Implement Policies and Procedures

­  Ensure policies and procedures are documented, updated and implemented.

­  Identify opportunities to automate processes including cost savings measures using software and other technology, research and implement as approved

­  Plan and implement an improved Injury and Ilness Prevention Program to ensure the safety of staff, customers, and volunteers.

C.  Achieve Financial Management and Sales Performance Goals

­  Closely manage profit and loss to achieve goals.

­  Prepare monthly financial  and status reports

­  Perform financial analysis

­  Track and report income and projections on monthly basis

­  Develop work plans and assignments to meet commitments

­  Prepare recommendations and approval process for capital equipment, additional staff or other expenses

­  Working with staff bookkeeper, ensure accounts payable and accounts receivable functions are completed accurately and timely

­  Monitor and reduce expenses, evaluate ROI for products, and adjust.

­  Prepare annual budget for the Habitat ReStore including projected sales and cash flow.

D.  Develop Marketing and Community Relations

­  Build marketing plan and strategy

­  Coordinate ongoing marketing and promotional efforts with committee and staff to maintain a comprehensive marketing and development strategy

­  Build community awareness and grow customer and donor base

­  Develop procurement strategy to increase new product donations

­  Professionally represent NC Habitat and the ReStore in community outreach activities

Job Specifications

Education : BA or BS degree or higher, business, marketing, sales or related

Work Experience : Minimum 3 years proven experience required.  Must have supervisory and business management experience.

Computer / Software skills :   Highly proficient in Microsoft Office applications specifically Word, Excel and PowerPoint. Database experience a plus.

Physical Demands :   Assist staff in performing store functions and able to lift up to 40 pounds.

Company Description

Person will be an integral member of a high functioning team.

Company Description

Person will be an integral member of a high functioning team.