Public Safety Telecommunicator - Entry Level

Public Safety Telecommunicator

This critical role serves as the vital communications link between the public needing help and emergency services response. As members of the public safety ecosystem, Public Safety Telecommunicators are typically the first point of contact when a person reaches out for help. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services; triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.

Oro Valley Police Department (OVPD) is accepting applications for Public Safety Telecommunicator. Interested applicants are REQUIRED to complete an on-line application. Once complete, the applicant will receive an email from Guardian Alliance Technologies within five business days. The email will include a sign-on and instructions on establishing a secure online account. This account will serve the purpose of collecting information and documents required for the personal history questionnaire. Qualified applicants will be provided information on the location and time of the CritiCall Test. If you have any specific questions about the position or the process please contact Jennifer Kleinberg at (520) 229-4962 or ovpdrecruiting@orovalleyaz.gov.

The Public Safety Telecommunicator process includes completion of the personal history questionnaire, a CritiCall computerized test, and an oral interview. Also included in the hiring process are the following :

• Polygraph Exam
• Drug Screen
• Psychological Exam
• Medical Exam

Disqualification standards include :

This position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature / urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements.

The position of Public Safety Telecommunicator requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other Public Safety Telecommunicators. Public Safety Telecommunicators may assist in training, teaching and basic operational equipment management. The position of Public Safety Telecommunicator requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility.

Essential functions include :

Essential knowledge and skills include :

Minimum qualifications include :

Work is performed in an indoor environment.

The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.