Customer Service Representative

Title : Customer Service Representative

Location : Bradenton FL

Duration : 4-6 Months

PR : $19 / hr to $20 / hr.

Monday-Friday – Shifts may have varied start times 8am to 930am

Key Responsibilities :

• Customer Interaction :

o Handle inbound and outbound calls, emails, or chat inquiries from customers.

o Respond to customer inquiries regarding products, services, policies, and account information.

o Provide accurate and efficient information to resolve customer concerns.

o Troubleshoot issues, identify problems, and work towards resolving customer complaints.

o Escalate unresolved issues to the appropriate departments, when necessary.

o Assist customers with placing orders, processing returns, and tracking shipments.

o Update customer accounts and maintain accurate records of interactions.

o Document all customer interactions, including questions, complaints, and resolutions, into the system.

o Generate reports on common customer service issues and communicate trends to management.

o Stay updated on company policies, procedures, and product updates.

o Ensure compliance with company standards in customer interactions.

o Collect customer feedback and relay it to the appropriate teams to help improve services and products.

o Participate in training sessions and meetings to enhance customer service skills.

Qualifications

o Excellent communication (verbal and written) and interpersonal skills.

o Ability to multitask, prioritize, and manage time effectively.

o Problem-solving skills and attention to detail.

o Proficiency with computers and customer relationship management (CRM) software.

Work Environment :

Key Competencies :

This role plays a key part in ensuring a positive customer experience and retaining customers for the business.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.