Customer Service Representative (Part-Time)

Customer Service Representative

A Customer Service Representative (CSR) is responsible for providing exceptional service to customers by handling inquiries, processing transactions, resolving issues, and promoting bank products & services. A CSR serves as the first point of contact for customers and plays a key role in maintaining customer satisfaction and loyalty.

Key Responsibilities :

• Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries
• Provide information on bank products and services; cross-sell and upsell as appropriate
• Handle customer complaints and issues in a professional and timely manner
• Open and close accounts, update customer information, and assist with account maintenance
• Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements)
• Ensure compliance with bank policies, procedures, and regulatory requirements
• Maintain accurate records of customer interactions and transactions
• Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance)
• Balance cash drawers and maintain proper documentation
• Support branch goals and participate in team initiatives and sales campaigns
• Has a basic understanding of the consumer products and services offered by First State Bank
• Presents a neat and professional appearance
• Maintains a neat and orderly work area
• Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB
• Will include other duties as assigned including First State Bank's Standard of Performance

Qualifications & Experience :