Perm – Specialty Care Coordinator

Job Title : Perm Specialty Care Coordinator

Location : Juneau AK 99801

Compensation : $58000.00 $73000.00 annually Full Benefits

Schedule : Full-Time Day Shift

Position Summary :

The Specialty Care Coordinator supports the Specialty Care Team by coordinating safe efficient equitable and patient-centered care. This role involves managing patient referrals scheduling communication and logistical needs to ensure seamless access to specialty services. The ideal candidate is organized proactive and excels in a fast-paced collaborative healthcare environment.

Key Responsibilities :

Patient Coordination & Support

Coordinate care across specialty services to ensure effective and safe patient outcomes.

Assess patients and caregivers self-management skills and support autonomy through education training and referral coordination.

Communicate regularly with patients and caregivers to provide updates and facilitate access to services.

Prioritize referrals and patient outreach based on clinical urgency safety and care quality.

Administrative & Operational Duties

Schedule appointments respond to clinic calls and communicate with patients via phone email and WellApp messaging.

Generate patient letters and complete necessary documentation and forms.

Submit and manage patient travel requests including Letters of Medical Necessity escorts and lodging arrangements.

Verify provider IT access travel and housing needs.

Clinic & Team Support

Collaborate with the Specialty Care Team to develop care plans and optimize healthcare outcomes.

Support front desk operations and ensure clinic coverage for all service lines.

Monitor clinic schedules manage cancellations fill open appointment slots and ensure accurate patient preregistration.

Coordinate educational in-services for clinic staff when needed.

Collect and input coordination data into designated databases and complete reporting as requested by leadership.

Customer Service & Professionalism

Deliver the highest level of customer service and professionalism to patients families and staff.

Advocate for patients at the service-delivery level and respond promptly to their needs.

General Responsibilities

Maintain a clean safe and well-supplied working environment.

Report any missing or defective equipment and potential safety hazards.

Perform additional duties as assigned in a respectful and responsible manner.

Required Qualifications :

Education & Certification :

High school diploma or equivalent Required

Associates degree or 2 years of college in social work healthcare administration or related field

OR 4 years of relevant professional experience may substitute for formal education

Basic Life Support (BLS) certification Required

Experience :

Minimum of 2 years of experience in a healthcare setting Required

Experience in a primary care or specialty clinic Preferred

Knowledge Skills and Abilities :

Knowledge of :

Medical terminology and clinical documentation practices

Safety and infection control standards

Skills in :

Effective use of computers scheduling systems and communication platforms

Problem-solving and conflict resolution

Organization time management and prioritization

Ability to :

Multi-task and operate independently in a high-paced clinical environment

Build relationships and collaborate across multidisciplinary teams

Maintain professionalism and confidentiality at all times

Key Skills

Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding

Employment Type : Full Time

Experience : years

Vacancy : 1