Desktop Specialist

Job Description

Job Description

Infinity Natural Resources (NYSE : INR), is an oil and gas exploration and production company deeply rooted in the Appalachian Basin. Headquartered in Morgantown, WV, we are committed to responsible energy development, operational excellence, and strong environmental stewardship across our growing operations in Ohio and Pennsylvania. We pride ourselves on a collaborative work environment, a team dedicated to innovation and safety, and our strong connection to the Appalachian Basin, the region we proudly call home and operate within.

The Opportunity

Join our growing team as a Desktop Support Specialist . As the first point of contact for technical issues in a dynamic organization, this role is essential to keeping our operations running smoothly. Your core responsibilities will include installing, maintaining, and troubleshooting all employee hardware, software, and peripherals. You will provide responsive, expert help desk support and ensure a seamless technical onboarding experience for both in-office and field personnel.

Location

This is a hybrid position based out of our Morgantown, West Virginia, office. You’ll be expected to work in the office three days a week with occasional travel, up to 10% of the time, to remote field locations or well sites as needed.

What You Will Be Doing

• Provide timely and professional front-line support by responding to, resolving, and escalating help desk tickets and support requests.
• Maintain clear and proactive communication with requesters and stakeholders regarding the status of open requests and issues.
• Manage the full lifecycle of employee setups : Configure new user hardware, install software, and provision accounts / access according to company procedures.
• Troubleshoot and promptly resolve hardware, software, and connectivity issues for a wide range of devices, including desktops, laptops, printers, and mobile devices.
• Deliver first-level technical support for critical systems, including core business software, email platforms, and VPN connections.
• Support employee transitions by assisting with onboarding and offboarding tasks such as basic orientation, account creation / disabling, and equipment deployment / recovery.
• Contribute to IT operational efficiency by assisting with the accurate maintenance of the IT asset inventory.
• Document solutions by developing knowledge base articles for routine support activities to empower users and other technicians.
• Ensure procedural compliance by strictly adhering to Corporate and IT policies, standards, and SOPs, with a focus on Change, Problem, and Incident Management processes.
• Actively participate in issue resolution and formal incident response activities.

Your Background

Infinity Natural Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at humanresources@infinitynr.com.

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