Customer Support Associate

A company is looking for a Customer Support Associate (Weekend Shift).

Key Responsibilities

Serve as a resource for current and prospective customers, providing expert knowledge of the company's products

Deliver quick and friendly assistance to customers via phone, live chat, and email

Collaborate with internal teams to resolve escalated issues and contribute to the Customer Help Center

Required Qualifications

2+ years of experience in customer-facing roles

Comfortable using various contact channels, including phone, chat, and email

Experience troubleshooting technical software

Ability to work independently and manage multiple tasks

Willingness to work a weekend shift from Friday to Tuesday, 9am - 6pm EST