Food Service General Manager (Full-Time Benefit Eligible)

Posted : November 5 2025

Location : Saint Louis Zoo

Department : Food & Beverage

Classification : Exempt

Position Type : Full-Time

Summary : This position is responsible for managing all aspects of a multi-unit food service operation at the Saint Louis Zoo. This position works in tandem with other department managers to effectively direct and oversee the 26 food service units throughout the Zoo campus together serving approximately 2.8 million guests annually. This role requires a blend of food and beverage business acumen culinary insight creativity leadership skills and a strong dedication to guest service. The individual will support the Zoo mission vision and core values along with alignment on the department vision of Integrity Service Quality and Excellence. This position reports to the Director of Food & Beverage.

Learn more about the Zoo its mission and values at .

Essential Duties and Responsibilities :

• Financial Management : Overseeing budgets managing all variable and fixed costs controlling inventory forecasting revenues weekly scheduling and labor control payroll and analyzing financial reports to ensure top and bottom line success.
• Guest Service Excellence : Leading the team to ensure all guests have a positive and seamless experience. Clearly setting the standards and expectations of excellence for the team of how they engage with guests present a professional appearance and ensure the overall guest experience meets or exceeds expectations.
• Operations Oversight : Ensuring all units run on time smoothly and efficiently. Managing supply chain logistics coordinating with vendors and maintaining high standards of quality cleanliness and appearance both in front and back of house.
• Food & Beverage Innovation and Portfolio Management : Works with the Director on menu innovation by introducing new creative and inspiring menu items with a constant focus on driving incremental revenue while providing Zoo guests with fun and ever-changing experiences.
• Staff Leadership : Hiring and training of the team along with continual coaching and development of team members. This also involves fostering a positive and productive work environment ensuring all-in house-training opportunities are completed and conducting annual performance reviews.
• Compliance and Policy : Ensure compliance and accountability for all internal policies and procedures. Must strictly adhere to all health safety and sanitation regulations to protect the business guests and team members.
• Collaboration : Effectively communicating planning and coordinating with other departments to facilitate a wide variety of events and activities throughout the year that supplement the daily business.

Qualifications / Essential Skills : This position is benefit eligible including paid vacation and a vested pension plan (after 5 years of credible full-time service) through the City of St. Louis.

Other Employment Requirements :

Required Experience :

Director

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1