MEMBER SERVICES REPRESENTATIVE I (Deland)

Job Details

Job Location

Deland, FL

Position Type

Full Time

Description

Position Summary

The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR Is interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR Is must be proactive in referring Launch Credit Union products / services to every member to enhance their financial wellbeing. MSR ls are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.

Primary Responsibilities and Duties

• Processes a variety of transactions (i.e., deposits, withdrawals, transfers, loan payments, check cashing, buys, and sells cash, etc.).
• Examines checks for validity and processes them through the check scanning system. Determines and places applicable holds on checks in accordance with Reg. CC. Reviews alerts placed on member records and responds accordingly.
• Balances cash drawer and checks daily. Accurately accounts for all cash and monetary instruments. Follows and completes all cash handling and balancing procedures.
• Verifies the member's identity and communicates with members according to service standards.
• Educates members on credit union products and services. Identifies member needs for additional products / services and refers them to appropriate branch representatives and / or business partner if applicable.
• Meets production goals.
• Resolves member issues promptly and professionally.
• Maintains the highest level of confidentiality with all information obtained.
• Monitors the member-tracking system and assists members in a timely manner.
• Contacts Member Solutions regarding member payments when applicable.
• Follows and ensures compliance with all operational procedures that are required to maintain

accuracy, manage risk, prevent fraud, and protect members.

Other Responsibilities and Duties

Qualifications

Education, Experience, and Skills Required

Launch Credit Union is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.