No longer accepting applications
Casino Ambassador
Treasure Island Resort & CasinoWelch, MN, US30+ days ago
Job type
- Full-time
Job descriptionIdentify and recruit players for Island Passport Club membership by promoting club benefits and enroll new Player's Club members Ensures player enrollment and processing is handled accurately, efficiently, and professionally Work closely with table games staff to increase club participation among Table Game players Meet and greet hosted players on the casino floor Maintain a constant awareness of all Casino services, promotions and events Offer services to hosted players to include drink service, promotions participation and expedite other player needs Assist Casino Hosts as needed with meet and greet and other guest services for coded players Use Call Center resources to actively call players to acknowledge and promote special occasions (birthday, anniversary, etc.), and special trips Assist players of potential High-Value in conjunction with Casino Hosts Assist Island Passport Club and Call Center staff as needed Identify active players without a card and secure, print and deliver cards for tracking Promote club benefits and the use of the card in all player interactions Assist Call Center with sales lead penetration by making sales calls to assigned lists Increase spend per trip by reaching out to assigned hosted / developmental players, meet goals and quotas as assigned Floor prospect for players of extreme High-Value Organize, categorize and maintain all players in assigned book of business Analyze player profiles for sales calls Expedite player requests and reservations Fulfill player requests for comps Accompany guests to sporting events as needed Drive inactive / dormant player trips Respond to Guest inquiries through varied means of both written and oral communication High School Diploma / GED or equivalent experience 6 months experience as a Customer Service Representative II, Island Passport Club Representative II or equivalent experience in customer service sales Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows Excellent written, verbal and interpersonal communication skills Must be able to read and write English Proven to accurately type 35 wpm Proficient at phone systems and computer applications Ability to work fast and efficiently Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professional and credibility Ability to follow established dress code policies and practice good personal hygiene Ability to independently complete multiple tasks in a professional manner Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to enthusiastically and professionally sell and / or promote relevant events and promotions
Casino Ambassador
Job Category : Marketing
Requisition Number : CASIN001090
Location : Treasure Island Resort & Casino, Welch, MN 55089, USA
Description
Please note : resume is required for this position.
- Pay Rate : Starting salary $41,600 plus quarterly incentives!
Ideally Team Members in this role will grow into the Casino Host and then on to an Executive Casino Host position.
Summary : To provide a high level of service to High-Value player segments and provide support in Marketing Operations. Responsible for a high level of guest service as described in your department's guest service standards.
Essential Duties and Responsibilities :
Knowledge and Certification Required :
Skills Required :
Abilities Required :
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Casino Casino • Welch, MN, US
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