Technical Account Manager

Enterprise Technical Account Manager (MSP)

Job Overview

GDI Infotech is partnering with a client looking for an Enterprise Technical Account Manager (MSP) to join their team. This senior-level position involves providing high-level technical support and strategic guidance to enterprise-level managed services clients in a 24 / 7 / 365 environment. The role is fully remote, offering flexibility while requiring occasional onsite visits to clients.

Key Responsibilities

• Lead the design and implementation of client project needs across the entire lifecycle, ensuring client satisfaction and success.
• Act as the senior technical authority, guiding internal teams and providing mentorship to direct reports, ensuring smooth client onboarding, daily management, and project execution.
• Take full responsibility for managing client infrastructure and IT strategy, troubleshooting complex technical issues across systems such as networking, servers, and virtualized platforms.
• Conduct proactive assessments of client business needs, translating these into tailored technical solutions that support their overall goals.
• Provide high-level troubleshooting and resolution for complex incidents, leveraging deep expertise in technologies such as Windows Server, VMware, Azure, and Office365.
• Oversee the maintenance of client systems, ensuring that infrastructure and server management align with the client's long-term business objectives.
• Collaborate with the help desk and engineering teams to ensure prompt issue resolution, taking ownership of escalated problems when necessary.
• Periodically travel to client sites to provide on-the-ground support, conduct regular service reviews, or address any client concerns.
• Manage and ensure timely billing for client services, including maintaining documentation for all relevant infrastructure changes, service updates, and client interactions.

Qualifications

Technical Skills

Why This Client

This client is committed to fostering an inclusive, forward-thinking environment where employees are empowered to grow. They prioritize continuous learning and innovation, with a strong emphasis on delivering exceptional service and building long-lasting relationships with clients. This is an excellent opportunity for someone who thrives in a dynamic, client-facing role with a focus on both technical expertise and strategic problem-solving.

About GDI Infotech :

GDI Infotech is a talent-matching company focused on matching the right people to the right positions to assist organizations achieve their strategic objectives. Since our founding in 1993, we've assisted countless organizations in achieving their goals.

Building successful teams requires more than just technical skills. GDI's proven 360 methodology address all attributes for success, creating successful teams.

We positively impact lives daily by matching the right people with the right position.