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Senior Manager, Quality Improvement
Senior Manager, Quality ImprovementClover Health • Jersey, New Jersey, USA
Senior Manager, Quality Improvement

Senior Manager, Quality Improvement

Clover Health • Jersey, New Jersey, USA
14 days ago
Job type
  • Full-time
Job description

At Clover Health we are committed to providing high-quality affordable and easy-to-understand healthcare plans for Americas seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each members complete health history we ensure better care at a lower costdelivering the highest value to those who need it most.

This role requires an experienced Registered Nurse (RN) with strong knowledge of regulatory requirements QI methodology and Medicare Advantage program compliance. You will partner cross-functionally with internal and external stakeholders to strengthen Clovers QI Program ensuring compliance operational excellence and continuous improvement in care delivery.

As a Senior Manager Quality Improvement you will :

  • Oversee Regulatory QI Program Elements

Lead development and maintenance of the Annual Quality Improvement Program Description and Annual QI Work Plan in compliance with CMS MMCM Chapters 4 and 5.

  • Ensure timely completion of annual QI Program Evaluation incorporating performance results and regulatory updates.
  • Manage QI Committee activities ensuring documentation reporting and escalation of findings to governance bodies.
  • Regulatory Compliance & Audit Readiness
  • Ensure CMS NCQA and state QI requirements are met and documented.

  • Maintain audit readiness for CMS Program Audits and state / federal reviews.
  • Partner with Legal and Compliance teams to interpret new regulations and implement operational changes.
  • Quality of Care Oversight
  • Oversee Quality of Care (QOC) investigations including case review root cause analysis and corrective action planning.

  • Collaborate with Medical Directors and clinical teams on QOC determinations and improvement strategies.
  • Performance Monitoring & Improvement
  • Support Star Ratings strategy by evaluating performance data and identifying barriers to improvement.

  • Present QI outcomes trends and opportunities to senior leadership and regulatory committees.
  • Implement cross-functional improvement initiatives using rapid-cycle QI methodology.
  • Leadership & Collaboration
  • Supervise a team of QI professionals providing coaching and professional development.

  • Lead cross-departmental working groups to drive execution of the QI Work Plan.
  • Foster a culture of quality compliance and continuous improvement across the organization.
  • Success in this role looks like :

  • How is success measured in the first 90 days
  • Understand Clover Healths QI program CMS MMCM requirements and regulatory obligations.

  • Assess current QI processes identify gaps and begin building relationships with key stakeholders.
  • Develop a preliminary plan to address immediate compliance or operational issues.
  • How is success measured in the first 6 months
  • Update or implement QI program elements to ensure regulatory compliance.

  • Launch at least one improvement initiative addressing a high-priority quality gap.
  • Establish performance monitoring present data-driven insights and strengthen QI Committee operations.
  • Coach and develop QI team members clarifying roles and expectations.
  • How will success be measured in the future
  • Maintain full regulatory compliance and audit readiness.

  • Improve care quality outcomes and support Star Ratings performance.
  • Embed a culture of continuous improvement across the organization.
  • Ensure an engaged high-performing QI team contributing to organizational goals.
  • You should get in touch if :

  • Active unrestricted RN license (required).
  • Bachelors degree in Nursing or a related field (Masters preferred).
  • Minimum 3 years of experience in Medicare Advantage or similar managed care setting.
  • Deep knowledge of CMS MMCM Chapter 4 (Benefits & Beneficiary Protections) and Chapter 5 (Quality Improvement Program) requirements.
  • Experience in regulatory compliance QI program oversight and audit readiness.
  • At least 3 years of leadership experience including direct team management.
  • Strong skills in data analysis performance monitoring and process improvement.
  • Proficiency with Microsoft Office and Google Suite.
  • Excellent written and verbal communication skills; ability to present to executive leadership and committees.
  • Benefits Overview :

  • Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally we offer a performance-based bonus program 401k matching and regular compensation reviews to recognize and reward exceptional contributions.
  • Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical dental and vision coverage. Your health matters to us and we invest in ensuring you have access to quality healthcare.
  • Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this we offer initiatives such as No-Meeting Fridays monthly company holidays access to mental health resources and a generous flexible time-off policy. Additionally we embrace a remote-first culture that supports collaboration and flexibility allowing our team members to thrive from any location.
  • Professional Development : Developing internal talent is a priority for Clover. We offer learning programs mentorship professional development funding and regular performance feedback and reviews.
  • Additional Perks :

  • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
  • Reimbursement for office setup expenses
  • Monthly cell phone & internet stipend
  • Remote-first culture enabling collaboration with global teams
  • Paid parental leave for all new parents
  • And much more!
  • About Clover : We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken so weve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

    We always put our members first and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise working together to solve the most complicated problem in the world : healthcare.

    From Clovers inception Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences perspectives opinions and backgrounds who share a passion for improving peoples lives. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

    Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

    A reasonable estimate of the base salary range for this role is $140000 to $171000. Final pay is based on several factors including but not limited to internal equity market data and the applicants education work experience certifications etc.

    #LI-Remote

    Required Experience :

    Senior Manager

    Key Skills

    Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 140000 - 171000

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    Quality Improvement Manager • Jersey, New Jersey, USA

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