Retention Representative

CarShield is seeking talent to join its growing Retention team. This role is responsible for handling incoming calls from existing customers that wish to cancel their service. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their sales and value-building skills to use!

Reporting to the Retention Manager, this position is responsible for :

• Answering inbound calls from existing customers.
• Assessing customer needs and developing a strategy for their retention.
• Building value in product by communicating services provided and customer savings.
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
• Maintaining current knowledge of products and services offered.
• Other tasks as assigned.

Pay Rate and Benefits for Customer Retention Representative :

Requirements for Customer Retention Representative :

Compensation details : 25-30 Hourly Wage

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