Client Success Project Manager

Client Success Project Manager

Juice Marketing is a Seattle-based Marketing Production House specializing in branded merchandise, web development, and video production. We thrive on being enthusiastic, authentic, and real while providing creative solutions to help clients tell their brand's story. Our culture is lively and it's because of people! Creativity flows through our hallsand you never know what interesting project is developing on any given day. From Denver to SeattleLouisville to Florence, we never lose sight that what we do is actually a ton of fun!

Job Description : Are you a highly organized, process-driven professional who thrives on managing complex projects, coordinating with vendors, and ensuring every detail is just right? Juice Marketing is seeking a Client Success Project Manager to join our team in Lake Forest Park, Washington (or remotely for the right candidate).

The ideal candidate brings exceptional follow-through, thrives in a fast-paced environment, and knows how to juggle multiple deadlines while keeping calm under pressure. If you're passionate about delivering high-quality client experiences, love organizing the chaos into order, and take ownership from start to finish, this could be the right opportunity for you.

Responsibilities : The candidate must :

• Manage 150200 purchase orders per month, ensuring accurate and on-time delivery to clients
• Serve as the primary point of contact on assigned orders through Commonsku, our CRM and order management platform
• Become a subject matter expert in Commonsku processes including order entry, vendor and client communication, proof approvals, and project documentation
• Coordinate with the sales team to understand project scopes, raise red flags early, and ensure client satisfaction
• Resolve supplier and shipping issues quickly and efficiently to keep orders running smoothly and profitably
• Monitor shipments, coordinate with couriers (UPS, FedEx, DHL, etc.), and troubleshoot delivery issues
• Receive and quality-check inventory for in-house fulfillment projects, reporting issues proactively
• Support the execution of onsite activations and events, collaborating with fabricators, event warehouses, and vendor partners to meet client expectations
• Build and maintain strong relationships with vendor partners, negotiating for best pricing and terms
• Research industry trends and attend vendor meetings / tradeshows to support client brainstorms and project development

Requirements : The candidate will :

Benefits :