Leave of Absence Analyst, Data & Analytics

The individual is primarily responsible for providing support within the LOA scope for United States employees, managers, HR Business Partners (HRBPs), Employee Relations (ER) Teams and the third-party vendor. Specifically, the incumbent will help drive efficiency and accuracy within all of the end-to-end leave processes, including, but not limited to reporting on key metrics and auditing LOA data flow from the vendor into our timekeeping, payroll and HRIT systems.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

CORE RESPONSIBILITIES AND TASKS

STREAMLINE & STANDARDIZE ADMINISTRATIVE OPERATIONS :

Build and maintain LOA COE weekly, monthly, quarterly and annual dashboards by compiling data and reporting trends and issues to leadership appropriately

Thoroughly review and understand existing end-to-end leave processes and provide recommendations for standardization and improvements utilizing technology and automation to minimize manual work and reduce processing times

• Support system implementations and upgrades to streamline administrative tasks

Ensure Service Level Agreements (SLAs) created by leadership, are being met or exceeded

Ensure Standard Operating Procedures (SOPs) are created, centralized, reviewed and updated on a consistent basis

BUILD & CULTIVATE FUNCTIONAL PARTNERSHIPS :

Provide influential consultation services to HRBPs, ER teams and vendors on a variety of data-related topics within the LOA and Accommodation Services scope

Engage and collaborate with internal partner teams (Benefits, Worker's Compensation (WC), Legal, Payroll, etc.) resulting in effective and consistent processes and reporting

Engage in regular meetings with WC and LOA COE teams to develop a dashboard to review trends in data

SEEK OUT CONTINUOUS IMPROVEMENT OPPORTUNITIES :

Analyze leave, accommodation and payroll data to identify, suggest and implement opportunities for process improvements and efficiency gains, not only within the LOA and Accommodation Services activities, but also to improve the accuracy of the vendor's data and information flow

Collect and compile data and metrics from a variety of sources including payroll, timekeeping, vendor reports and prepare dashboards and reporting to present to leadership

PROVIDE EXCEPTIONAL CUSTOMER SERVICE :

Create a work environment where customer service and efficiency are key focus areas

Provide guidance and empathetic support to employees, managers and HRBPs navigating leave and accommodation challenges while also assessing risk, resolving issues and escalating complex cases to leadership as appropriate

Vet out suggestions from customers with the team and vendor partners

Implement best practices to enhance the employee experience through their leave and / or accommodation requests

FOSTER INTERNAL CROSS-TRAINING & USER EDUCATION :

Participate in ongoing LOA COE team meetings and team development opportunities to review escalated topics and share best practices

POSITION REQUIREMENTS

FORMAL EDUCATION : Required :

Preferred :

KNOWLEDGE & EXPERIENCE :

Required :

Preferred :

TECHNICAL / SKILL REQUIREMENTS :

Required :

Preferred :