Manager, Membership

SKILL AND EXPERIENCE REQUIREMENTS

:

• 3-5 years of Development experience and/or experience in a cultural institution environment required.
• Competent in the planning and implementation of multiple concurrent projects and events.
• Excellent written and verbal communication and interpersonal skills.
• Ability to interact with a wide variety of people within and outside the museum and professionally represent the institution and its programs across a wide range of circumstances.
• The ideal candidate is personable, highly organized, detail-oriented, and works collaboratively.
• Proficiency with Microsoft Suite computer applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Experience with Salesforce or similar donor management and ticketing systems.
• Flexibility and ability to adapt to changing priorities.

KEY RESPONSIBILITIES:

Duties may include, but are not limited to, the following:

• Works collaboratively with members of the Membership team and Advancement department to achieve and exceed annual fundraising goals, while furthering the museum’s diversity, equity, access, and inclusion and sustainability goals.
• Assists Director, Membership and Annual Fund with renewal, upgrade and acquisition efforts on all Membership and Annual Fund solicitations through direct mail, email outreach, and digital advertising.
• Assists the Director, Membership and Annual Fund with setting Membership revenue strategy as well as program analysis, evaluation, and reporting.
• Manages a portfolio of donors in the moves management pipeline and collaborates with other Advancement staff on various institutional campaigns such as Planned Giving.
• Serves as the primary contact for Membership events, liaising with Marketing, Security, Theater, Lighting, Registrar, Restaurant Associates, Curatorial, and Conservation to produce events.
• Works closely with Membership Associates to ensure excellent customer service to current and prospective members and donors via phone and email, including selling memberships, answering inquiries, and fulfilling membership benefits.
• Supports the front-line Visitor Experience and retail staff to develop tools and relationships in the service of selling memberships and responding to on-site membership inquiries.
• Assists in tracking departmental income and expense, reviews and codes invoices, and coordinates cost estimates with vendors.
• Supervises a Membership intern seasonally.
• Maintains database records, prepares meeting agendas, and performs other administrative support.
• Assists the Director, Membership and Annual Fund and Membership team with stewardship, program management, and other special projects as requested.

WORK DEMANDS and ENVIRONMENT:

• Ability to travel within the metropolitan area as required to perform the above duties at any of the Guggenheim’s owned or leased properties upon request.
• Occasionally work may be conducted outdoors, with exposure to varied weather conditions.
• Ability to work nights, weekends, holidays on occasion.
• Ability to lift at least 25 lbs.

EDUCATION:

• Bachelor’s degree preferred or equivalent experience.
• Master’s Degree in a related field is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

REPORTS TO: Director, Membership and Annual Fund

LOCATION: One Liberty Plaza, New York, NY 10006

WORK SCHEDULE: Hybrid eligible, and hours vary based on position