Lead, Product Manager, APM,SPM (ServiceNow)

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• Must work a hybrid schedule (3 days onsite) out of our Atlanta office.

Your New Role : The

Lead, Product Manager – APM | SPM

will play a critical role within the Enterprise Service Management (ESM) function, focusing on the development, delivery, and optimization of Application Portfolio Management (APM) and Service Portfolio Management (SPM) capabilities on the ServiceNow platform.

Based in

Atlanta , this role reports to the

Manager, Product Management

and will be part of a collaborative team of product managers. The Lead Product Manager will be responsible for aligning product visions, following roadmaps, and ensuring the successful implementation of APM and SPM solutions that support enterprise architecture, service delivery, and business capability planning. This role requires a strong product management background, deep knowledge of the ServiceNow platform, and a business analyst mindset to translate complex business needs into actionable product features.

Your Role Accountabilities :

Vision & Strategy Development

Define and align the vendor’s product vision and roadmap for APM and SPM capabilities within ServiceNow, ensuring alignment with business stakeholder goals.

Collaborate with Platform Architecture to integrate vendor roadmaps and ensure long-term scalability and sustainability.

Champion the APM and SPM modules across the organization, promoting their value to enterprise architects, service owners, and business leaders.

Business Analysis & Demand Management

Partner with the Enterprise Service Management Office (ESMO) to assess and prioritize front door demand related to APM and SPM.

Engage with stakeholders to gather, analyze, and document requirements, translating them into clear user stories and acceptance criteria.

Facilitate application rationalization, service optimization, and risk mitigation through effective portfolio management.

Stakeholder Engagement & Collaboration

Act as the primary liaison between business units, ESMO, and Platform Engineering to ensure stakeholder needs are understood and addressed throughout the product lifecycle.

Facilitate regular communication with stakeholders to provide updates, gather feedback, and ensure alignment on priorities and deliverables.

Promote cross-functional collaboration to drive successful product outcomes and adoption.

Product Delivery & Quality Assurance

Work closely with Platform Engineering to prioritize backlog items and support sprint planning activities.

Ensure high-quality product releases by participating in testing, validation, and quality assurance processes.

Monitor product performance and user feedback to identify areas for enhancement and optimization.

Qualifications & Experiences :

6+ years of experience in product management, business analysis, or a related field, with a focus on enterprise platforms.

Proven experience managing ServiceNow APM and / or SPM products or similar portfolio management tools.

Strong understanding of Agile methodologies and product lifecycle management.

Demonstrated ability to lead cross-functional initiatives and deliver complex enterprise solutions.

Excellent communication, stakeholder management, and analytical skills.

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

Not Required but Preferred Experience :

ServiceNow certifications (e.g., Certified Application Portfolio Management Specialist, Certified System Administrator).

ITIL Foundation certification or higher.

Certification in Product Management (e.g., Certified Scrum Product Owner).

Experience working in a large, matrixed enterprise environment.

Familiarity with enterprise architecture frameworks and service management best practices.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

www.wbd.com / guiding-principles /

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process, please visit our

accessibility page

for instructions to submit your request.

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