Quality Control Counselor

Job Description

Job Description

Department : Assisted Housing

Reports To : Assistance Director Supervisor, Assisted Housing

Summary

Conduct quality review and audit of client and computer files and reports, inspection reports, etc.   Work on special projects as assigned.  Assist in casework processing as needed. Enter updates in computer system and provide reports as needed / requested to supervisor.

Essential Job Functions

• Conduct quality review and audit of client and computer files and reports, inspections reports, etc., work or special projects as assigned, and provide information to supervisor
• Perform systematic internal audit of files and data to determine compliance with established policies and procedures, federal rules and regulations, and the administrative plan
• Review calculations for accuracy and determine whether appropriate resources were used
• Compare file data to information in computer system
• Generate computer reports to determine timeliness of staff actions
• Review files for presence of required documentation
• Prepare reports of the number and nature of errors, and recommend and follow up on required corrective actions
• Develop and recommend forms, manuals, procedural changes to enhance accuracy and consistency
• Work on special projects, such as compiling special reviews and analysis and reports
• Assist in the overall operation of departments
• Input information in computer and update information
• Prepare departmental correspondence in accordance with established procedures using computer
• Work well with others (staff, clients, the public)
• Ability to take directives
• Ability to take on new tasks and prioritize
• Provide answers and guidance to Counselors regarding policies, regulations and casework.
• Process casework actions as needed

Knowledge, Skills, and Abilities

Minimum Qualifications

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.