Conversational Intelligence Lead

A company is looking for a Conversational Intelligence Platforms Lead to manage enterprise marketing chat and call tracking platforms.

Key Responsibilities :

Attribute chat and phone calls to the campaigns that drive them

Lead an enterprise-wide marketing chat and phone tracking platform implementation effort

Build strong partnerships with key stakeholders and third parties

Required Qualifications :

Experience with Drift, Tars, Genesys, or equivalent

Minimum 2 years in a Customer Experience and / or commercial or marketing role

Experienced (2+ years) with data analytics and organization-spanning implementation

Bachelor's Degree required; graduate degree preferred

Strong understanding of AI / ML fundamentals and their application in marketing