Manager, Program Management - Hopkinton, MA

Manager, Program Management - Hopkinton, MA

Build your future at Curia, where our work has the power to save lives. The Manager, Program Management, is responsible for providing cross-functional leadership to ensure the success of complex projects. Leading a team of Program Managers, the manager will identify and mitigate risks, ensure profitability of projects and champion customer satisfaction. Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving treatments to patients. At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ultimately to improve patients' lives.

Responsibilities :

• Directly manage a team of program managers, ensuring that project activities, milestones and deliverables are well planned
• Foster good communication and relationships with other departments to fulfill client deliverables on-time; influencing those that are not direct reports
• Utilize Power BI dashboards (or similar systems) to monitor project profitability, ensuring target margins are met
• Ensure Planisware (or similar system), used to create Gantt timelines, risk registers and issue logs for client projects, is up-to-date and correct and utilize the system to assess Portfolio metrics, such as on time delivery
• Work with departmental leads to ensure optimal capacity and project planning, implementing systems-based project management processes where appropriate
• Spend time with on-site visitors and participate in meetings with potential and current clients
• Assign new contracts and / or customers to team members, maintaining workload schedules and projections
• Management of customer projects where required, ensuring a consistent approach through utilization of approved templates and process flows
• Coach the PM team in addition to other groups as appropriate to build talent across the department / site
• Identify and correct issues that hinder the function and success of the Program Managers and their projects; proactively seek out and recommend process improvements
• Work with departmental leaders to advance areas which are highlighted for process improvements
• Ensure timely escalation of potential issues and proposed solutions to line manager and Site Head as appropriate
• Develop site project forecasts
• Direct and establish the departmental objectives of the Program Management team
• Work as a customer advocate, balancing the needs of the customer with those of the business, as well as ensuring regular and open communications with the customer
• Contribute to Net Promoter Score (customer satisfaction) survey process for the biologics division and drive improvements in this metric