Customer Support Specialist

About the job Customer Support Specialist

Orvix Engineering is a leading engineering firm dedicated to providing innovative and sustainable solutions across a variety of industries. Our mission is to transform ideas into reality through excellence in engineering, ensuring that our projects not only meet but exceed the expectations of our clients. Founded on principles of integrity, quality, and collaboration, Orvix Engineering is at the forefront of technological advancements in the engineering sector. We take great pride in delivering exceptional results, establishing ourselves as a trusted partner in projects ranging from small-scale endeavors to large, complex initiatives.

Note : The role is strictly for candidates within the United States.

As a Customer Service Specialist at Orvix Engineering , you will be responsible for delivering high-quality support to our clients and ensuring a seamless and positive experience for each customer interaction. You will serve as the first point of contact for customers seeking assistance with technical inquiries, service issues, product-related questions, and other inquiries related to Orvix Engineerings offerings. The role involves handling inquiries, resolving concerns, troubleshooting, and facilitating communication between customers and relevant internal teams. Your primary goal will be to ensure customer satisfaction, foster positive relationships, and contribute to the overall success of the business by providing exceptional customer support.

Key Responsibilities

• Customer Interaction & Support

Respond promptly to customer inquiries via phone, email, and other communication channels, providing accurate and timely information.

Troubleshoot technical or service-related issues by diagnosing the root cause of problems and coordinating with internal teams to resolve them in a timely and effective manner.

Work closely with engineering, sales, and operations teams to provide customers with the necessary information and updates related to products, services, and projects.

Continuously seek opportunities to improve the overall customer experience by offering solutions that meet their needs, solving problems, and ensuring that each customer interaction is positive.

Assist customers with placing orders, updating order statuses, and resolving any related issues in a timely and accurate manner.

Maintain up-to-date knowledge of Orvix Engineerings products, services, and technical specifications to effectively assist customers with their inquiries.

Track customer service metrics, including response times, resolution times, and customer satisfaction levels, and report findings to the management team.

Required Qualifications

High school diploma or equivalent; a bachelors degree in Business Administration, Engineering, or a related field is a plus.

Strong communication skills, both written and verbal, with the ability to explain complex technical concepts in simple terms.

Job Types : Full-time

Pay : $18.00 - $28.00 per hour

Experience : 1 year (Preferred)

Expected hours : 40 per week

Work Location : Remote

Schedule :

Benefits :

Package Details

Benefits :