Event Services Director

About The Role & Team :

As an Event Services Director, you will be responsible for driving catered food and beverage, entertainment, admissions, and other ancillary revenue to Walt Disney World parks and resorts, from contracted convention groups. This dual role manages a team that sells Disney Event Group products and the Event Service team that plans and implements all onsite conventions at Walt Disney World Resorts and Theme Parks. You will ensure convention clients, and their attendees experience the highest level of service that supports a Disney quality experience.

You will report to the Senior Event Services Director.

This is a Full-Time position.

What You Will Do :

On any given day, as an Event Services Director, you might :

Ensure the Event Consultants and Event Services Managers are upselling and achieving financial goals

Be an active member of two resort leadership teams and influence operating partners, to ensure Group Guest experience is maintained at a high level

Lead Cast Members on their performance, to ensure continuous growth and development

Participate in monthly forecast meetings

Compile forecast and variance justifications for Catering Food & Beverage and Disney Event Group revenue

Define and execute the annual sales strategy plan

Develop innovative and creative meeting and event solutions representative of the Disney brand

Assist Resort Sales team by participating in sales site visits to help bring together future business

Remove barriers so that Cast Members can effectively perform their role

Be responsible for recruiting and finding right fit talent

Manage resources to ensure your team optimally meets the needs of clients and internal partners at multiple resorts

Support Event Services Managers to ensure that all contractual obligations are met

Assist with contract language requests to ensure business moves forward

Be engaged with all aspects of Resort renovation and construction, to infuse the group guest perspective. Mitigate impact to guest experience. Be a problem solver with Engineering and Facilities Asset Management

Work together with Operations on various aspects of future convention events

Ensure the local training effort for new Cast is in place and lead all aspects of ongoing training for all Cast

Required Qualifications & Skills :

At least s even plus years of Event Services or Sales experience, preferably in a resort environment

At least t hree years of leadership or formal mentoring experience

Hospitality experience in a group convention environment within the past two years

Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish

Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client

Preferred Qualifications :

Knowledge of all convention resort function space and all Theme Park venues

Understanding of the end-to-end sales process to be used to assist in converting business and upselling

Thorough understanding of Rooms and related line of business

Build and maintain strong relationships with operating partners

Ability to seek constructive resolutions to issues and resolve them effectively

Develop action plans with the Hotel / Cast which is vital when Client feedback reflects negative experiences

Demonstrated ability to build outstanding and innovative experiences to exceed Client expectations through effective consultative skill application

Effective problem-solving skills with a focus on removing barriers

Confirmed understanding of Food & Beverage and Entertainment line of business

Proven success that demonstrates strong sales and presentation skills

Theoretical and practical understanding of rooms, food & beverage operations and contracting

Knowledge of Group & Convention contract management

Understanding of market segment (corporate, incentive, associations) and Meetings and Conventions line of business, including processes and workflows

Effective organization and time management skills

Current or recent Event Services, Disney Event Group, or Catering Operations Experience

Computer proficiency within a Windows environment and willingness to learn new software applications

Flexibility with work schedule, to include weekends and holidays Ability to assist team in providing coverage to help everyone achieve balance

Required Education :

Bachelor’s Degree or equivalent

Preferred Education :

Certified Meeting Professional (CMP) Certification

Additional Information :

Benefits and Perks : Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https : / / jobs.disneycareers.com / benefits .

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